Optional Consent for Healthcare-Related Text Messages
myOnsite Healthcare may send SMS/text messages to patients for appointment reminders, scheduling updates, care coordination, patient support, and other healthcare-related communications.
SMS consent is optional and is not required to receive healthcare services from myOnsite Healthcare.
Patients can receive healthcare services even if they do not agree to receive SMS/text messages.
How Patients Consent to SMS Messages
Patients may opt in to receive SMS/text messages from myOnsite Healthcare by selecting a separate SMS consent checkbox on our paper or electronic forms.
The SMS consent checkbox is optional, separate from other consent language, and is not pre-selected.
By selecting the SMS consent checkbox, patients agree to receive SMS/text messages from myOnsite Healthcare at the mobile phone number they provide.
Patients may leave the SMS consent checkbox unchecked and still receive healthcare services from myOnsite Healthcare.
Sample SMS Consent Checkbox Language
☐ I agree to receive SMS/text messages from myOnsite Healthcare for appointment reminders, scheduling updates, care coordination, and patient support. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. SMS consent is optional and is not required to receive healthcare services.
Types of SMS Messages We May Send
SMS/text messages from myOnsite Healthcare may include:
- Appointment reminders
- Appointment confirmations
- Scheduling updates
- Care coordination updates
- Patient support messages
- Service-related healthcare communications
- Follow-up messages related to patient appointments or services
myOnsite Healthcare does not send marketing or promotional SMS/text messages from this toll-free number.
Message Frequency
Message frequency may vary depending on the patient’s appointments, scheduling activity, care coordination needs, and support requests.
Message and Data Rates
Message and data rates may apply depending on the patient’s mobile carrier and phone plan.
myOnsite Healthcare does not charge patients for SMS/text messages. Standard carrier charges may apply.
Opt-Out Instructions
Patients may opt out of receiving SMS/text messages at any time by replying STOP to any message received from myOnsite Healthcare.
After replying STOP, the patient will no longer receive SMS/text messages from myOnsite Healthcare unless they opt in again.
Opting out of SMS/text messages will not affect the healthcare services a patient receives from myOnsite Healthcare.
Help Instructions
Patients may reply HELP to any SMS/text message for assistance.
Patients may also contact myOnsite Healthcare directly for support regarding appointments, scheduling, care coordination, or communication preferences.
Privacy and SMS Consent Data
myOnsite Healthcare respects patient privacy and handles patient information in accordance with applicable healthcare privacy requirements.
Mobile phone numbers and SMS consent records are used only for the purpose of sending healthcare-related SMS/text messages described in this policy.
myOnsite Healthcare does not sell, rent, or share SMS opt-in data or SMS consent information with third parties for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For more information, please review our Privacy Policy.
Proof of Consent
myOnsite Healthcare maintains proof of SMS consent through patient paper or electronic forms where the patient may voluntarily select a separate SMS consent checkbox.
The SMS consent checkbox is not pre-selected.
The patient may choose whether or not to provide SMS consent. Refusing or withdrawing SMS consent does not affect the healthcare services provided by myOnsite Healthcare.
A sample proof-of-consent form is provided below to show how patients are given a clear and optional choice to opt in to SMS/text messages.
Sample Proof of SMS Consent Form
Below is a sample SMS/Text Message Consent Form used to document optional patient consent for healthcare-related SMS/text messages.
[Place the attached SMS/Text Message Consent Form image or PDF here]
Important Notice About SMS/Text Messages
SMS/text messages may contain healthcare-related information. Patients are responsible for keeping their mobile devices secure.
Standard SMS/text messaging may not be fully encrypted and may be viewed by anyone with access to the patient’s mobile device.
In a medical emergency, patients should call 911 or seek emergency medical care immediately.