Our Commitment to Your Privacy

myOnsite Healthcare LLC (“myOnsite,” “we,” “us,” or “our”) is committed to maintaining the confidentiality of all proprietary and personal information in accordance with applicable laws and standards. We carefully avoid unwarranted invasion or disclosure of our patients’ and users’ privacy.

We comply with all applicable privacy and security laws and regulations, including: HIPAA (1996), HITECH Act (2010), 21 CFR Part 11, CCPA/CPRA, TCPA, ISO 13485, and IEC 62304.

Scope

This Privacy Policy applies to all visitors to myonsitehealthcare.com, users of our online services, and individuals who receive services from myOnsite Healthcare — including mobile phlebotomy, clinical trial support, event services, and legal professional services throughout the United States.

Information We Collect

Personal Information

• Identity Information: Full name, date of birth, gender
• Contact Information: Mailing address, email address, phone number (including mobile phone number)
• Protected Health Information (PHI): Diagnosis, treatment history, lab orders, test results, insurance information, and other data classified as PHI under HIPAA
• Account Information: Login credentials, account preferences, order history
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, referring URLs, click patterns
• Location Information: General geographic location based on IP address

We use Google Analytics to analyze website traffic anonymously. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.

How We Use Your Information

• Service Delivery: Scheduling appointments, processing orders, coordinating mobile phlebotomy, delivering lab specimens, and reporting results
• Appointment Reminders: Sending SMS/text message reminders for scheduled appointments and service confirmations
• Operational Communications: Sending service updates, order status notifications, and logistical messages related to your care
• Account Verification: Sending two-factor authentication (2FA) codes and identity verification messages
• Care Coordination: Sharing necessary information with referring physicians, clinics, labs, and other parties involved in your care
• Compliance: Meeting legal, regulatory, and quality management obligations
• Improvement: Analyzing usage trends to improve our website and services

Text Messaging (SMS/MMS) Communications

Types of Messages

• Appointment reminders and scheduling confirmations
• Service status and order updates
• Two-factor authentication (2FA) and account verification codes
• Operational notifications related to your care

Consent and Opt-In

We receive your mobile phone number from parties involved in your medical care — such as your doctor’s office, medical clinic, medical group, hospital, or other referring agency. You may also provide your number directly through our website, patient registration forms, appointment scheduling, or verbally.

By providing or authorizing the release of your mobile phone number to myOnsite Healthcare, you expressly agree to receive the above types of messages from us.

Consent to receive text messages is not a condition of purchasing any goods or services from myOnsite Healthcare.

Message Frequency

Message frequency varies based on your service activity. You may receive messages related to appointment reminders, service updates, or account verification as applicable.

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan and any associated charges.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any text message, emailing info@myonsitehealthcare.com, or calling (941) 271-0701. After opting out, you will receive a one-time confirmation message. Opting out does not affect your ability to receive services.

Help

Reply HELP to any message or contact us at info@myonsitehealthcare.com or (941) 271-0701.

No Sharing of Mobile Information

We will never share, sell, rent, or disclose your mobile phone number, opt-in data, or any information collected through our text messaging program to third parties or affiliates for marketing purposes. This includes lead generators and data brokers.

How Information Is Transmitted

We receive sensitive information about our patients from parties involved in their medical care — doctor’s offices, medical clinics, medical groups, and other agencies. We exchange this information securely using phone, fax, postal mail, or encrypted email.

How Information Is Accessed

All information is accessed through secure call, fax, and data lines. To prevent unauthorized access, myOnsite maintains high standards of data safeguards on a need-to-know basis through strict physical, electronic, and managerial procedures.

How We Protect Your Information

• Access Controls: Unique credentials for each healthcare worker; PHI access limited to those permitted by law
• Personnel Security: Extensive background checks for all personnel and staff
• Password Management: Passwords and access codes maintained responsibly and confidentially
• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Risk Assessments: Routine HIPAA-required risk assessments for all staff functions and data
• Incident Response: Issues identified through assessments are addressed immediately at the highest security level
• Training: HIPAA compliance training administered to all staff and management twice per year
• Quality Surveys: Routine follow-up calls and surveys with serviced patients

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only with: referring physicians, labs, and clinics involved in your care (as permitted under HIPAA); trusted service providers under contractual data protections; when required by law; to protect health or safety; or in connection with a business transfer with equivalent privacy protections.

Your Privacy Rights

HIPAA Rights

• Right to Access: Request a copy of your health records
• Right to Amend: Request corrections to your health information
• Right to Accounting of Disclosures: Request a list of certain PHI disclosures
• Right to Request Restrictions: Request restrictions on certain uses or disclosures
• Right to Confidential Communications: Request communication through a specific method or location
• Right to a Paper Copy: Obtain a paper copy of this Privacy Policy

California Residents (CCPA/CPRA)

• Right to Know: Request information about personal data collected about you
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt Out: Opt out of the sale or sharing of personal information (myOnsite does not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact our Chief Security Officer.

Cookies and Tracking Technologies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics cookies to understand website usage

You can manage cookie preferences through your browser settings. We do not use cookies or tracking technologies to collect or process PHI.

Data Retention

We retain personal information and PHI in accordance with applicable federal and state laws and our internal retention schedules. When no longer required, data is securely disposed of using methods appropriate to its sensitivity.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Contact us immediately if you believe we have inadvertently collected information from a minor.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes are made, we will update the “Last Updated” date at the top of this page.

Reporting Privacy Concerns

If you believe your privacy rights have been violated, file a complaint with our Chief Security Officer or with the HHS Office for Civil Rights at hhs.gov/ocr. We will not retaliate against you for filing a complaint.

Contact Information

Rajesh Vasava
Chief Security Officer — myOnsite Healthcare LLC

• Email: rajesh.vasava@myonsitehealthcare.com
• Phone: (941) 271-0701
• Fax: (877) 471-1327
• General: info@myonsitehealthcare.com
• Website: https://myonsitehealthcare.com