myOnsite Healthcare values your privacy, transparency, and responsible communication. This page explains how and why we may contact you, what types of messages you can expect, and how you can manage your preferences.

Please also review our Privacy Policy.

Why We Contact You

We reach out to our patients for healthcare-related reasons only:

• Appointment reminders and scheduling confirmations
• Care coordination with your providers and laboratories
• Follow-up after your visit or service
• Laboratory and specimen collection updates
• Wellness and preventive care outreach
• Insurance and benefits assistance
• Order and service status updates
• Account verification and security codes

We do not contact you for telemarketing or sales purposes.

How We Reach You

Depending on your preferences and the nature of the communication, we may contact you by phone call, voicemail, SMS/text message, email, or automated messaging where permitted by law.

Your Consent

We receive your contact information from parties involved in your medical care — such as your doctor’s office, medical clinic, medical group, hospital, or other referring agency. You may also provide your information directly through our website, patient registration forms, appointment scheduling, or verbally.

By providing or authorizing the release of your phone number or contact information to myOnsite Healthcare, you agree to receive healthcare-related communications from us.

Receiving communications from us is not a condition of receiving care or services.

Text Messaging

Message Frequency

Message frequency varies depending on your appointments, orders, and account activity. You may receive more than one message related to a single visit or service.

Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier and plan. myOnsite Healthcare is not responsible for carrier charges.

How to Opt In

You may receive text messages when your contact information is provided to us by your healthcare provider, or when you opt in directly through our website at myonsitehealthcare.com. By providing your mobile number, you confirm that: you are the owner or authorized user; you agree to receive healthcare-related texts; you understand rates may apply; and consent is not required to receive our services.

How to Opt Out

You can stop receiving text messages at any time by texting STOP, emailing info@myonsitehealthcare.com, or calling (941) 271-0701. You will receive a single confirmation message. Opting out will not affect your care or other communications. Please note that opting out may mean you miss appointment reminders or service updates.

Need Help?

Text HELP to any message from us, or contact us at info@myonsitehealthcare.com or (941) 271-0701.

We Never Sell Your Information

myOnsite Healthcare does not sell, rent, or share your phone number, opt-in data, or any information collected through our messaging program with third parties, affiliates, lead generators, or data brokers for marketing or promotional purposes. Your mobile information is used only for the healthcare and operational purposes described on this page.

Caller ID and Branded Calling

When we call you, our caller ID will display “myOnsite Healthcare” or our registered business number where supported. We use branded calling technology to help you recognize our calls and avoid confusion with spam or fraud.

Your Communication Preferences

You have the right to tell us how you’d like to be contacted at any time, including your preferred channel (phone, text, or email), preferred time of day for non-urgent messages, or an authorized representative to receive communications on your behalf. Contact us at info@myonsitehealthcare.com or (941) 271-0701 to update your preferences.

Privacy and Compliance

All communications follow applicable healthcare and privacy regulations, including HIPAA, HITECH, TCPA, and CCPA/CPRA. We use safeguards to protect your information across every channel and minimize the inclusion of sensitive health information in texts and voicemail. For full details, see our Privacy Policy.

Service Areas

This policy applies to patients across our service areas throughout the United States.

Changes to This Policy

We may update this page from time to time. When we do, we’ll update the date at the top. We encourage you to check back periodically.

Contact Us

Rajesh Vasava
Chief Security Officer — myOnsite Healthcare LLC

• Email: rajesh.vasava@myonsitehealthcare.com
• Phone: (941) 271-0701
• Fax: (877) 471-1327
• General: info@myonsitehealthcare.com
• Website: https://myonsitehealthcare.com